Benchmarks

Callidus Software technical support engineers (TSE) are consistently recognized for exceeding industry standards for customer satisfaction and service level agreement (SLA) achievement, and use state-of-the-art tools to rapidly gather information and resolve issues.

Customer satisfaction is our first priority, and it shows — in our latest survey, our customers gave us a 91% approval rating, significantly higher than industry norms.

March 2008 Satisfaction Survey Results

Overall Satisfaction is 91% for Callidus, compared with 85% rating as industry standard; chart shows breakdown of March 2008 satisfaction survey results Overall Satisfaction is 91% for Callidus, compared with 85% rating as industry standard; chart shows breakdown of March 2008 satisfaction survey results

Achievement of Service Level Agreements

Severity SLA Premium Support SLA Standard Support Achievement
S1 24 hours 1 business day 92%
S2 5 calendar days 5 business days 90%

 

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