Frequently Asked Questions about Education

Enrollment

Virtual Training Environment Sandbox Certification Exams Structure of Classes Self-Study Classes Live Web Classes Troubleshooting See also:

Enrollment

I have registered for a Virtual Campus offering. What should I expect?

Please see the Virtual Campus Checklist. You will receive e-mails in addition to the registration confirmation, one for information to enter the Virtual Training Environment. If you are enrolled in a Live Web Class, you will also receive a message from WebEx with the teleconference information. You will receive books by postal mail. For Section II certification exams, the exam materials and proctor agreement will be sent to the proctor.


  • In Live Web Classes, registration closes a week before the start of the class.
  • In Virtual Self-Study, you must wait at least 48 hours after you register to begin the class.
  • For Section II certification exams, you must wait until the scheduled time to take the exam.
  • For the Virtual Sandbox, you can begin using the Virtual Training Environment when you receive your login e-mail.


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I am not happy with the format of the Virtual Campus classes. Can I get a refund?

I have registered for a Virtual Campus offering. What should I expect?

Requests for refunds for Virtual Campus classes must be made by the close of business on the class start date. While we do not offer a full refund, we will offer you credit towards another class or another format for the same class. NOTE: failure to attend class does not constitute grounds for a refund after the refund deadline.

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Virtual Training Environment

When can I enter the Virtual Training Environment?

You can enter the virtual training environment at any time during the designated timeframe. Each time you log in during that period, any work you do will be saved.

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How do I log in to the Virtual Training Environment?

You will receive an email with the web address and user name and password information. Add the web address to your bookmarks. You will be prompted to log on with your assigned user name and password.

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What do I do if I forget my user name or password?

If you’ve forgotten your password, but know your user name click on the Forgot your password button. After you enter your user name and press submit, your password will be emailed to you. If you do not remember your user name please contact a href="mailto:education@callidussoftware.com">education@callidussoftware.com

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What are the environment and web requirements to be able to take a Virtual class?

If you are taking a Self-Study class you will need the following:

  • Browser: Internet Explorer (IE) 6.0, Firefox 1.5
  • Allow cookies
  • Allow ActiveX downloads and execution
  • Allow Java downloads and execution
  • Network open ports: 80 (HTTP), 443 (SSL), or 3389 (RDP)

If you are taking a Live Web Class additional requirements to support Webex include:
  • Windows 98 and higher, 400MHZ processor with 128MB RAM, 56K Internet connection.
  • Internet Explorer (IE) 6.0 (Firefox is NOT supported)
  • Mac OSX 10.2 or higher, Linux, Solaris 8 and 9.

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What type of configuration do I need to run WebEx?

Callidus Virtual Training Webex requirements are listed above. WebEx Frequently Asked Questions provided additional information related to attending a teleconference. The URL is http://solutions.webex.com/solutions/docs/mc/support/faq.htm

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How do I start a class?

From the Callidus Home page in the Lab section find the Class or Exam that you wish to take, click on Enter lab near the right side of the page. On the next screen, under “This lab is ready to use”, click on the icon to start. Note that once you access this link, your time for an Exam or Self-Study will start counting down and will not stop even if you log out.

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How do I exit the Virtual Training Environment?

Click the Close (Red X) button in the upper right-hand corner of the Virtual Training Environment if you wish to leave your applications open. Then close the Callidus Home page by clicking Log off. If you do not desire to leave your applications open in the Virtual Training Environment, click on the Start button in the lower left corner, then select Logoff. Then logoff from the Callidus Home window by clicking Log off.

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What are some shortcut keys for navigating within the Virtual Training Environment?

Virtual HotkeysActionLocal/Windows Equivalent
CTRL+ALT+ENDStarts the Windows NT Security dialog boxCTRL+ALT+DEL
ALT+PAGE UPSwitches between programs from left to rightALT+TAB
ALT+PAGE DOWNSwitches between programs from right to leftSHIFT+ALT+TAB.
ALT+INSERTCycles through the programs in most recently used orderALT+ESC
ALT+HOMEDisplays the Start menuCTRL+ESC
CTRL+ALT+BREAKSwitches the client between a window and a full screen
ALT+DELETEDisplays the Windows menu

Note: The keyboard shortcuts listed above might not be supported on embedded devices.

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Sandbox

How much time do I have to access the Virtual Sandbox Training Environment?

You will have 30 days from the day you enroll. The Virtual Sandbox offering provides undirected access to a TrueComp implementation.

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Is there anyone I can contact if I have problems with the Virtual Sandbox Training Environment?

An instructor will not be available for problems encountered while using the TrueComp applications available in the Virtual Sandbox. If you have technical issues, please see the Technical Issues section of this FAQ. If the issue is not listed, please contact education@callidussoftware.com The Virtual Sandbox offering provides undirected access to a TrueComp implementation.

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How do I know how much time remains on my reservation?

The Overview page of each lab displays the amount of time remaining in your reservation. If you are currently using your lab, the time remaining is shown at the bottom of the Remote Access page.

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Certification Exams

What are the requirements of a proctor for Certification Exams?

Proctors will receive the exam materials and a proctor guide with exam administration and proctoring procedures, as well as exam-specific guidelines. Proctors must sign a proctor agreement stating that they understand their role. The proctor will perform the following tasks:

  • communicate all certification expectations to the student
  • sign the student in
  • distribute the exam
  • administer the exam
  • return the exam and sign-in sheet to Callidus

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Where do I find a proctor for Certification Exams?

If we are aware of a Callidus-certified proctor near your office, we will ask him or her to proctor your exam. Otherwise, you will need to find someone to agree to administer your exam.

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How much time do I have to complete a Section II certification exam?

The Section II certification exams have a 3-hour time limit. You will enroll for a specific date and time of the exam. You will only have access to the Virtual Training Environment for 3 hours to complete your exam. Note that once you access the Virtual Training Environment the clock will start counting down. The clock does not stop if you log out. Make sure that you have adequate time to complete the exam in one sitting.

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What else do I need to do to become Callidus-certified after completing the Section II certification exam?

Please find information on the Callidus Certification program

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Structure of Classes

How are the Virtual Campus classes different from a class at the Callidus Software Training Center?

The content of Virtual Campus classes is identical to that of instructor-led training at the Callidus Training Center. The difference is in the method of instruction. In Live Web Classes, the instructor will be available via teleconference and electronic messaging.

  • In Virtual Self-Study, learning is done on an individual basis. You cover the material at your own pace, using the textbook and self-study guide.

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    What are the advantages of a Virtual Campus class?

    The unique format of Callidus Software’s Virtual Campus courses provides the flexibility that busy working professionals need to meet their educational goals. If business and personal responsibilities take you away from your studies, this format allows you to easily pick up right where you left off.

    • In Live Web Classes, you can participate in an instructor-led class without having to travel to the Callidus training center.
    • In Virtual Self-Study, you can proceed at your own pace.

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    Are there formal lectures in the Virtual Campus classes?

    • In Live Web Classes, there are formal lectures presented by the instructor. You will call a number provided for you to join the teleconference session. Using WebEx, you will be able to communicate with the instructor via voice and text.
    • In Virtual Self-Study, there are no formal lectures. You work on your own, using the textbook and self-study guide that take you step-by-step through the course.

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    Are there prerequisites for any of the Virtual Campus classes?

    You must be able to complete the class. Course pre-requisites will be listed on the Callidus University website. Generally, the statements below are characteristics of successful online learning candidates:

    • I am self-disciplined and self-motivated. I can work on my own and not be easily distracted.
    • I have the time-management skills to balance online coursework with my professional and personal responsibilities.
    • I feel comfortable discussing issues and asking questions online.
    • I have strategies to get the most from the course study materials such as text book, study guide, syllabus, etc.

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    Are there exams in the Virtual Campus classes?

    A course may or may not have an exam required for completion. If an exam is required, it must be completed to receive a certificate.

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    Where do I get the books I need?

    The Student Manual (and Self-Study Guide if applicable) will be mailed to you after you register for the class on Callidus University. Your address will have been entered into the system when you created a login.

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    Self-Study Classes

    What if I don't finish by the end of the allotted time for a Self-Study class?

    If you complete all of material except for exam by the last day of class, you can still log in to Callidus University to complete the exam. If you do not complete the course material, you should re-enroll and pay again at a discounted price.

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    In a Self-Study class, how can I ask an instructor a question?

    The Self-Study format does not include access to an instructor. However, if you are at a stopping point, you can send an e-mail to education@callidussoftware.com and we will provide you with support.

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    How do I know how much time remains on my reservation?

    The Overview page of each lab displays the amount of time remaining in your reservation. If you are currently using your lab, the time remaining is shown at the bottom of the Remote Access page.

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    Live Web Classes

    In a Live Web Class, how does the instructor help if I need support during the class? Can the instructor provide hands-on support during the labs?

    The instructor can provide support through several methods:

    • electronic messaging with WebEx’s Q&A window
    • teleconference over the phone
    • whiteboarding in the Virtual Environment
    • shadowing -- the instructor can not only watch what a student is doing but also take control of the student’s Virtual Environment

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    In a Live Web Class, can the instructor see other applications that I have open on my desktop?

    Neither the instructor nor other students can see any applications that you have open. Even when the instructor is shadowing you, he or she will only see what is running inside your Virtual Training Environment. However, it is strongly recommended to close other applications during Live Web Classes to avoid confusion.

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    In a Live Web class, what are some suggestions you have for using the phone to participate in the teleconference?

    Please mute your phone so that the instructor and other students do not hear background noise. When you need to ask a question, un-mute your phone and state your name before asking a question.

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    In a Live Web Class, how can I ask the instructor a question?

    In a Live Web Class, you can raise your hand so the instructor knows that you have a question. When the instructor is ready to answer questions, you can ask the question over the phone for the other participants to hear. You can also type a question to the instructor using WebEx’s Q&A window. The instructor can respond privately or publicly.

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    Troubleshooting

    What if I see security warnings or messages in my browser?

    During logon or at anytime while using the Virtual Training Environment, you could see various pop-up warnings or other security messages regarding the protocols or objects being used to facilitate your tasks. The appearance of these messages is dependent upon your browser security settings and facilities.

    Permit pop-ups to appear, allow objects to download, and click to activate controls as prompted by your browser.

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    When I log into TrueComp, I do not see all the tabs on the Control Pad on the left side. I only see Administration.

    1. Begin by closing the TrueComp Virtual Training Environment by clicking red x in the upper right corner of the window that it is open in. The Callidus Welcome page may remain open.
    2. Then increase the screen resolution on your computer. To do this, right-click on your computer’s desktop, and choose Properties in the menu that appears. At the top of the Display Properties window, click on the Settings tab.
    3. Next, in the Screen resolution section of Display Properties, click on the pointer between Less and More, and drag it one tick to the right. Click OK. NOTE: If you cannot move the arrow to the right, skip the next two steps and continue with step f.
    4. Find the Callidus Home page window and click on the desired lab.
    5. After entering the lab, if all the tabs in the Control Pad are visible, you may skip the remaining steps and continue the class.
    6. If you cannot move the arrow to the right, you are already at the highest resolution supported by your computer. In that case, right-click in a blank area on your Windows taskbar at the bottom of the screen. Choose Properties from the menu that appears.
    7. In the Taskbar and Start Menu Properties window, click Auto-hide the taskbar. Click Apply.
    8. Find the Callidus Home page window and click on the desired lab. After entering the lab, If all the tabs in the Control Pad are visible, you may continue the class.
    Note: You can return to the Taskbar and Start Menu Properties window to uncheck Auto-hide the taskbar. If you close the Virtual Training Environment using the Close (X) button in the upper right, and go back in using the link in the Available Lab Details browser window, your environment will be restored as it had been when you exited.

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    After applying the steps above I still can’t see the tabs on the Control Pad.

    You may access the workspaces available on the Control pad by using the Data menu in the Menu tool bar, select the name of the Control pad tab referenced in the Student materials, then select the Workspace identified in the Student materials.

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    I can’t start the application server, after being able to run it previously. When I attempt to start it, it runs, then closes suddenly.

    When this occurs you may see error messages regarding “Could not obtain an exclusive lock for directory….Waiting for 10 seconds and then retrying…” in the window.

    In this case the application may still be running in a separate Virtual session. To correct, logout of the current session, then re-enter from the Callidus Home window. This should return you to the original session where the application server was running.

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    Still Have Questions? Send e-mail to education@callidussoftware.com or call 866-622-2089 or more directly, Kasie Connor at 512-241-8956.

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